Your Cancellation Rights
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 60 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
Should you wish to cancel your order, you can notify us by email to firstname.lastname@example.org we will notify you of the return details and returns numbers required.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk, these goods must be returned unopened and undamaged. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation or using a courier that is not suitable for the items returned). If the goods are returned damaged you will be liable for the costs of making right and we reserve the right to deduct the cost of this from the amount due back to you.
In particular, the Company reserves the right to charge a 30% handling charge for goods which have been ordered as a special, bespoke item and is not a normal stocking item for the company. The company may incur losses due to goods being ordered as a special, the company only looks to cover the cost of this and does not profit from this.
The Company reserves the right to make any changes in the specification of goods which are required to conform with any applicable safety or other statutory requirements. If you are dissatisfied with the product due to any points stated in this section of the Terms & Conditions, you are entitled to a full refund.
If your order is subject to a Claimback made by the bank or the card issuer we reserve the right to challenge this and if the company believe the claim is of fraudulent reason we may choose to pursue you for costs that the company incur and loss of sales that this claimback has caused
We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.
All returns are sent back at the buyers cost unless faulty where the company will choose to replace or issue a refund.
We make every effort to describe products accurately we cannot accept liability for errors or if slight variations in the actual goods occur, we will provide a full refund if you are dissatisfied. You are responsible for the cost of return postage or delivery.
All returns must have a valid authorisation code prior to return and be conducted by e-mail as per condition 8.2
Please send any item to the address below:
Right Deals UK Limited
Chestnut Business Park
Goods that are received damaged must be reported to us within 48 hours of delivery. This is a stipulation of the insurance cover in place with our carrier. We will either exchange them or provide a full refund, this will be provided at our cost. This does not affect your statutory rights as a consumer.
The company will not refund any carriage charges incurred by the customer unless the costs incurred are by direct fault of the company or for reasons mentioned in section 8.2
In any case were Right Deals UK agree to arrange a collection for unwanted goods there will be a mimimum collection charge of £30.00, payable by the customer before a collection can be arranged. In this instance the refund will be processed once items are collected and returned by our courier. Collections to be arranaged for larger or multiple items where the price succeeds £30.00 will be priced and quoted by Right Deals UK dependant on size, weight and location.
We reserve the right to refuse collection on any items that have been partially or fully assembled and are not in their original packaging.
Cancellation by us
We reserve the right not to process your order if:
We have insufficient stock to deliver the goods you have ordered
We do not deliver to your area
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.